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Terms & Conditions

PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY BEFORE MAKING YOUR RESERVATION. A VALID CREDIT CARD IS REQUIRED TO GUARANTEE A RESERVATION. THIS GUARANTEE MAY BE MADE CONFIDENTIALLY BY SECURE SERVER AT THE TIME OF MAKING A RESERVATION OR BY SENDING JAMBULUWUK HOTELS & RESORTS A CREDIT CARD GUARANTEE VIA FAX.

CREDIT CARD DETAILS HELD BY JAMBULUWUK HOTELS & RESORTS WILL ONLY BE DEBITED IN THE EVENT OF LATE CANCELLATIONS, NO-SHOWS AND TO SECURE A BOOKING WITH A ONE NIGHT’S DEPOSIT.

  1. Rates are inclusive of 21% government tax and service charge.
  2. Surcharge is applicable for certain periods.
  3. Check in time is 14:00 hours and check out time is 12:00 noon.
  4. All reservations must be guaranteed with a credit card.
  5. Deposits or credit card guarantee is required to confirm a reservation.
  6. Low Season periods are 6th January – 14th July ; 1st September – 22nd December.
  7. High Season periods are 16th July – 31st August and 23rd December – 5th January
  8. In the event of cancellation less than 7 days (in Low Season) and 21 days (in High Season) prior to arrival date, the reservation will be subject to a cancellation fee equivalent of 50% of the reservation.
  9. “No Shows” will be subject to a 100 % cancellation fee equivalent to the full charges for the total booking.
  10. “Early Departures”, will be subject to a cancellation fee equivalent to full charges for the total booking

PLEASE NOTE THAT GUARANTEE PAYMENTS BY TRAVELLER’S CHEQUES OR PERSONAL CHEQUES WILL NOT BE ACCEPTED.